TEISS will feature more than delegates enjoying speakers over the course of the two day summit. Please contact us if you would like to attend these.
Yes, we will send you the slides from the summit sessions around a week after the event. Over the last few years companies have started building service up to lyonsdown business reporter part of their entire brand, something to be practised across the whole company, rather than just the responsibility of one department or call centre.
Previously, Gordon served as Director of Outsourcing operations. The technology largely stays the same, and the lyonsdown business reporter has very much been driven by changing customer expectations as the next generation of customers expect faster, more personalised service at every touchpoint.
Is this summit CPD certified? Her recent book Smart Cities: Like most things in life, the more interesting the work, the more people will connect with it, so I always strive to do something that will get noticed.
Data and Technology session Technology is changing, and the hackers are using it too. Currently at innocent I look after the brand team in the UK, responsible for connecting… Dr.
In addition, it also features dedicated training sessions for small groups, and the ability to build a bespoke agenda that suits your exact challenges. This stream will look at best practices for managing security processes in the Internet of Things, including estate management, encryption and authentication.
Many of these devices have no security protocols built in or registered with the IT department.
This stream will give case studies of training programmes that worked, and steps that can be taken to mitigate the risk. Overall a great event! I made some new and interesting contacts.
It attracted a friendly and approachable audience. Senior Underwriter, Allianz Lots of relevant content. Uneducated staff are the main point of weakness for hackers, but training programmes are often too technical for most people to remember and many cyber security processes get in the way of daily work so are ignored.
The Customer Focus Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery. The agenda looks at the innovation needed in the industry, particularly around meeting expectations and breaking out of silos to create a more flexible service attitude right across the company before splitting into two distinctive streams: Will I receive speaker slides?
Can I hop between streams during the event? Thank you for the invitation, and I sincerely hope to attend future events. Learn how to use data to understand where, when, how and why the consumer interacts with the brand, allowing for better forecasting of interests, a clearer understanding of brand loyalty, and tracking metrics for engagement and ROI.
We look forward to seeing you in February! This stream will look at behavioural analysis, machine learning, AI, quantum computing encryption, and behaviour analytics, in the context of both hacking and corporate usage.Sydney Ellis. Senior Events Executive at Lyonsdown - Business Reporter.
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